MyStart Health - Privacy Policy

1. Introduction

MyStart Health LLC. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Payment information
• Account login credentials
  

Health-Related Information

• Information you provide in connection with wellness or GLP-1 services
• Prescription-related information
• Order and shipping details
  

Automatically Collected Information

• IP address
• Browser type
• Device information
• Cookies and tracking data
  

3. How We Use Your Information

We use collected information to:

• Provide and manage your account
• Process orders and payments
• Facilitate prescription-related services
• Send order confirmations and shipping notifications
• Provide billing notifications
• Communicate important account updates
• Send marketing communications if you have opted in
• Improve our website and services
• Comply with legal obligations
  

4. Text Messaging & SMS Communications

MyStart Health LLC. may send transactional and marketing text messages to users who provide prior express consent through website forms or other approved opt-in methods.

Types of Messages

Transactional messages may include:

• Prescription updates
• Order confirmations
• Shipping notifications
• Care coordination messages
• Billing notifications
• Important account updates
  

Marketing messages (if opted in) may include:

• Members-only weight loss updates
• Special offers
• Program announcements
• Health tips related to GLP-1 and wellness services
  

Message frequency may vary.
Message and data rates may apply.

You may reply STOP at any time to opt out of SMS communications.
You may reply HELP or contact 888-828-5816 for assistance.

SMS consent is not a condition of purchase.

5. Mobile Information Sharing & Data Protection

MyStart Health LLC. does not sell, rent, trade, or share mobile phone numbers or SMS consent data with third parties for marketing or promotional purposes.

Mobile information, including phone numbers and opt-in consent data, will only be used to communicate directly with you regarding your account, services, orders, or opted-in marketing communications.

We do not transfer or disclose mobile data to external organizations except as necessary to provide services (such as secure messaging providers, payment processors, or service vendors acting on our behalf) and only under strict confidentiality and data protection obligations.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality
• Analyze site usage
• Personalize user experience
  

You may control cookie settings through your browser preferences.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no transmission method over the Internet is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
  

To exercise your rights, contact us at 888-828-5816.

10. Age Restriction

Our services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

12. Contact Information

MyStart Health LLC.

254 Chapman Rd. STE: 209 #17801 Newark, DE 19702 

Phone: 888-828-5816

Email: [email protected]

Website: https://www.mystarthealth.com